Returns & Exchanges
At Lola's Lashes, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unused and unopened products. Due to the hygienic nature of beauty products, we can only accept items that remain in their original, sealed packaging.
Check Eligibility
Ensure your lashes and adhesive are unopened, unused, and in their original packaging within 30 days of delivery.
Submit a Request
Contact our support team with your order number and reason for return to receive a unique Return Authorization code.
Package Your Items
Securely pack your items in their original box and include the Return Authorization slip to ensure your refund is processed correctly.
Ship and Refund
Mail your package back to our warehouse; once inspected, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing